At Counselling with Zarnaz, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, share, and protect the information we receive through our website and counselling services in compliance with the latest global privacy laws and regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Australian Privacy Principles (APPs), and other relevant standards.

1. Information We Collect

We collect personal information when you visit our website or engage with our services. The types of information we may collect include:

• Personal Information: Name, email address, phone number, date of birth, mailing address, emergency contact information, and other information you provide during registration or session booking.
• Health Information: Any medical or psychological information provided during counselling sessions, including but not limited to mental health history, treatment plans, and therapy progress.
• Website Usage Data: Information such as your IP address, browser type, referring pages, and the pages you visit on our site through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal and health information to:

• Provide and tailor our counselling and therapy services.
• Manage your client relationship, including scheduling appointments and following up on therapy sessions.
• Ensure safety, quality, and compliance with legal and professional requirements.
• Improve our website and client experience based on user data and feedback.
• Communicate updates, resources, and other materials related to your treatment.
• Process payments and manage billing records.

We will never sell or share your personal information for marketing purposes.

3. Data Security and Storage

We take all necessary steps to ensure that your personal and health information is stored securely. This includes:

• Using encryption for sensitive data.
• Limiting access to authorized personnel only.
• Regularly updating our security measures to comply with current best practices and legal obligations.

We store your data for as long as required by legal, professional, and therapeutic needs. In most cases, this is seven years after the last interaction, or in the case of minors, until they reach adulthood plus seven years.

4. Sharing Your Information

We only share your personal information with third parties under specific circumstances, including:

• With your explicit consent, such as when sharing information with a third-party healthcare provider or specialist.
• As required by law, such as in response to a court order or mandatory reporting obligation (e.g., to prevent harm to you or others).
• With service providers, including payment processors or cloud storage services, to facilitate services offered through our website. These providers are obligated to protect your information and may only use it in line with this privacy policy.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request corrections to your personal data if inaccurate.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal information, subject to legal retention requirements.
• Right to Restrict Processing: Request the limitation of how we process your data in certain cases.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format for transfer to another provider.
• Right to Object: Object to the processing of your data based on legitimate interests or direct marketing.
• Right to Withdraw Consent: You can withdraw your consent for us to process your personal information at any time.

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how users interact with our website and enable features such as login persistence. You may control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies independently.

8. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, legal obligations, or technology. Any changes will be posted on this page, and if significant, we will notify you via email or through a prominent notice on our site. The “Effective Date” at the top of this page indicates when the policy was last updated.

9. Contact Information

If you have any questions or concerns about this privacy policy or your personal information, please contact us at:

Counselling with Zarnaz
Email: info@counsellingwithzarnaz.com
Phone: +61 406 854 847

By using our services, you agree to this privacy policy and consent to the collection, use, and sharing of your information as outlined above.